Customer Success Lead
Customer Success Lead

Customer Success Lead

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Collective is looking for a Customer Success Lead, in charge of ensuring our customer satisfaction and retention to develop new sales opportunities. You will directly report to our Head of Business Development (Angélique) and work with adjacent teams (Business Ops, Product, Growth)

Your scope of ownership

  • Become the trusted advisor of our clients: ensure an outstanding customer experience, build a long-term relationships to identify their needs (upsell/ cross-sell opps), convert our client into champion
  • Reactivate prospects with whom we had several interactions (through sequences of emailing/ calls)
  • Build a culture of success by improving our process (e.g., NPS), tools & dashboards) and implementing a feedback loop with the Product team

Requirements

  • You’ve 2 + years of experience in a similar role or as an account manager
  • You are graduated from a tier-1 Business & Engineering School
  • You’re fluent in French & in English (spoken + written)
  • You enjoy building a trustful relationship with clients & prospects
  • You are a strong listener, have empathy and are solution-oriented to support our customers
  • You have strong communication skills, can easily network with internal & external stakeholders and are determined
  • You have drive, take initiatives and are comfortable to work in a fast-growing environment
  • You’re a team player and proactively contribute to the success of other team
  • You fit with Collective’s value: look for difference, play collective & make it fun

Benefits

  • The start-up package: Top insurance coverage with Alan, 10€ per lunch with Swile, latest Apple equipment and of course, a remote friendly culture
  • Competitive Financial package
  • Unique opportunity: backed by top-tiers actors (eFounders + Funds + Angels), Collective is transforming an industry and positively impacts the way people work
  • Corporate culture: Collective is built to be a place where people have fun at work and look for difference!

Recruiting process

  • 20 min introduction call
  • 45 min interview with our Head of Business Development
  • 1h30 on-site (45 min interview with our CEO & Co-founder and 45 min coffees with other team members)
  • Reference check