Business Operations
Business Operations

Business Operations

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Collective is looking for a Business Operations Associates, in charge of the execution and the excellence of our Sales & Onboarding processes. You will working closely with our CEO (Jean), Business Operations Lead (Emma) and adjacent teams, have strong responsibilities and lots of opportunities to grow within Collective.

Your scope of ownership

  • Increase the global value of projects staffed through Collective
  • Improve our win rate (opportunities staffed amongst deposited projects on Collective)
  • Improve our Collective staffing rate
  • Implement and own the results of key metrics on operations (e.g. Client and Collective NPS)

Your day-to-day tasks

  • Ensure an optimal client experience through their interactions with collectives
  • Identify verticals where we would need new collectives and onboard them
  • Ensure a data-driven approach and implement key KPIs to improve Collective overall performance
  • Find & test levers to streamline our operations processes:
    • Client matching with collectives
    • Onboarding of new collectives
  • Provide support on the administrative workflow (contracting)

Requirements

  • 1-3 years of experience in a role with customer interactions and operating issues
  • Ability to prioritise & deliver several workstreams
  • Problem solving and analytical spirit
  • Strong interest in start-ups, future-of-work and independent work topics

Soft Skills

  • Doer mindset: strong bias for execution
  • Engaging Communication: be proactive, professional and share energy
  • Analytical: be able to start from the big structure and structure a measurable process
  • Team Player: proactively contribute to the success of other teams (community, product, growth...)
  • Fit with Collective's value: Look for difference, play collective & make it fun!

Benefits

  • The start-up package: Top insurance coverage with Alan, 10€ per lunch with Swile, latest Apple equipment and of course, a remote friendly culture
  • Competitive Salary & Equity package
  • Unique opportunity: backed by top-tiers actors (eFounders + Funds + Angels), Collective is transforming an industry and positively impacts the way people work
  • Corporate culture: Collective is built to be a place where people have fun at work and look for difference!