Business Operations Lead
Business Operations Lead

Business Operations Lead

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Collective is looking for a Business Operations Lead, in charge of the execution and the excellence of our Sales & Onboarding processes. You will working closely with our CEO (Jean) and adjacent teams (growth), have strong responsibilities and lots of opportunities to grow within Collective.

Your scope of ownership

  • Increase the global value of projects staffed through Collective
  • Improve our win rate (opportunities staffed amongst deposited projects on Collective)
  • Improve our Collective staffing rate
  • Implement and own the results of key metrics on operations (e.g. Client and Collective NPS)

Your day-to-day tasks

  • Ensure an optimal client experience through their interactions with collectives
  • Identify verticals where we would need new collectives and onboard them
  • Ensure a data-driven approach and implement key KPIs to improve Collective overall performance
  • Find & test levers to streamline our operations processes:
    • Client matching with collectives
    • Onboarding of new collectives
  • Provide support on the administrative workflow (contracting)

Requirements

  • 1-3 years of experience in a role with customer interactions and operating issues
  • Ability to prioritise & deliver several workstreams
  • Problem solving and analytical spirit
  • Strong interest in start-ups, future-of-work and independent work topics

Soft Skills

  • Doer mindset: strong bias for execution
  • Engaging Communication: be proactive, professional and share energy
  • Analytical: be able to start from the big structure and structure a measurable process
  • Team Player: proactively contribute to the success of other teams (community, product, growth...)
  • Fit with Collective's value: Look for difference, play collective & make it fun!

Benefits

  • The start-up package: Top insurance coverage with Alan, 10€ per lunch with Swile, latest Apple equipment and of course, a remote friendly culture
  • Competitive Salary & Equity package
  • Unique opportunity: backed by top-tiers actors (eFounders + Funds + Angels), Collective is transforming an industry and positively impacts the way people work
  • Corporate culture: Collective is built to be a place where people have fun at work and look for difference!